查看更多:GRE经验交流

摘要:
美国苹果公司日前首次承认其刚推出不久、广受市场欢迎的便携Mp3播放器iPod Nano的电池及屏幕存在质量问题,并承诺对用户提供免费更换服务。
Apple today admitted that its new iPod Nano was subject to battery failure and scratched screens.

美国苹果公司日前首次承认其刚推出不久、广受市场欢迎的便携Mp3播放器iPod Nano的电池及屏幕存在质量问题,并承诺对用户提供免费更换服务。

据英国《卫报》网站9月28日报道,美国苹果公司生产的iPod Nano播放器以其小巧纤细的外形受到广大苹果爱好者的追捧。但美国苹果公司发言人菲尔·席勒27日晚承认,某批次的iPod Nano存在质量问题。他表示,用户可以要求完全退款,或者更换新的iPod Nano。但他没有透露有质量问题的播放器的具体数目,而只是称问题产品只占很小部分。此前,苹果公司一直拒绝承认于本月初刚上市的这款新产品存在任何质量问题。

一位名叫彼得森的用户不久前因为iPod Nano存在质量问题而开设了个人网站,号召其他购买了“问题”iPod Nano的用户一起展示其照片以示抗议。 28日早晨,他在网站发表帖子对苹果公司承认产品存在质量问题表示赞赏。

Apple today admitted that its new iPod Nano was subject to battery failure and scratched screens.

The electronics giant confirmed reports that the critically-acclaimed music player suffered from "unexpected failures" in its colour screen, and has offered a free replacement to all customers affected by faulty Nanos.

Apple refused to admit any problems with the small and sleek units after they were launched earlier this month, but an increasing number of complaints about the LCD screens forced today's climbdown.

One disgruntled Nano owner, Matthew Peterson, was so frustrated with the problems that he set up the website flawedmusicplayer.com, on which he invited other Nano owners to share their experiences and posted pictures of cracked screens.

The Nano has proved so popular that the high street retailer Dixons is reportedly selling five every minute.

However, an investigation by BBC's Watchdog programme revealed that customers were not being told that the rechargeable batteries used in most of the portable music players had a limited life span.

Last night, Apple acknowledged there was a problem with one particular shipment of Nanos, offering customers either a full refund or a replacement.

However, the company has not disclosed how many of the units have been affected, saying it was only "a tiny fraction" of the amount already sold.

"The iPod Nano screen-cracking problem is a real but minor issue involving a vendor quality problem in a small number of units," Phil Schiller, an Apple spokesman, said.

"It has affected less than one tenth of 1% of the total iPod Nano units we have shipped so far."

Apple says any customer with a defective screen should contact AppleCare and it will be replaced free of charge. The cost of replacing faulty units normally falls to the retailer.

Mr Schiller said the Nano screen was made of the same material as Apple's white fourth generation iPod, which had attracted no complaints about scratching.

"We have received very few calls from customers reporting this problem - we do not think this is a widespread issue," he said. "If customers are concerned about scratching, we suggest they use one of the many iPod Nano cases to protect their iPod."

Mr Peterson this morning posted a response to Apple's admission on his site. "I am very delighted to see Apple take this issue seriously," he said. "It is sad that it took a website and a lot of publicity before they finally investigated, but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was. Thank you, Apple."

 




上一页 1 2 下一页

下载此内容:双语:苹果公司承认iPod Nano质量问题并承诺退换.docx(Word 文档

相关信息:

CIA经营分析和信息技术考试练习题126

1.质量成本中,内部失败成本是指在制造、分销和营销环节中解决出现的问题而发生的费用,下面哪种与内部失败成本无关? A:返工。B:与工会分歧的仲裁费用。 C:退货的运输费用。D:废品。2.若公司能注重以下何种事项,则...(查看全文

江西省注协开展2006年评估行业执业质量自律检查

根据中评协《资产评估执业质量自律检查办法的通知》、《江西省2006年评估执业机构执业质量检查工作方案》,江西省注协于6月5日至6月22日,从行业内抽调12名检查人员,组成4个检查小组,对17家评估执业机构进行了实地...(查看全文

2005年注册会计师考《审计》冲刺模拟试卷二

一、单项选择题 1、为了使质量控制更加有效和符合实际情况,下列叙述中不正确的有( )。 A、因事务所业务规模不大和业务范围较为简单,质量控制可适当从简 B、由于是有限责任会计师事务所,所以质量控制应更为复杂 ...(查看全文

室内设计辅导:洽谈工程预算

工程预算是装修工程中的一个非常关键的环节。那么如何去做一份适合自己/客户的工程预算呢。来源:www.examda.com现在市面上经常会有人宣传说:"三房两厅豪华装修32000元"之类的口号。其实这种口号明显是钻法律漏洞...(查看全文

造价工程师考试辅导之合同案例(十四)工程施工要符合质量规定要求

「案例」原告某房产开发公司与被告某建筑公司签订一施工合同,修建某一住宅小区。小区建成后,经验收质量合格。验收后1个月,房产开发公司发现楼房屋顶漏水,遂要求建筑公司负责无偿修理,并赔偿损失,建筑公司则以施...(查看全文